FAQ's
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: In which currency are your store prices listed?
A: Our store prices are listed in US dollars (USD).
Q: Do you have any physical stores or just an online shop?
A: We do not have any physical stores yet. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world.
* International orders are subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges might be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide information on the accepted methods of payment for duties, taxes, and other fees levied upon delivery.
Q: Do we need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship products from?
A: We ship from our warehouses in the United States, the United Kingdom, Singapore, or China. We work directly with reliable suppliers worldwide, allowing us to pass our savings directly to our customers and provide exceptional products at highly competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to be shipped?
A: It takes 2 to 3 business days for your product to be shipped.
Q: What is the estimated delivery time (ETA)?
A: Depending on your location, delivery can take between 7 and 30 days. Rest assured, we will send you your tracking number as soon as the product is shipped.
Q: How can I return and replace my item?
A: We firmly believe in the quality of our products. That's why we offer a risk-free 30-day money-back guarantee (excluding return shipping fees).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (your choice) within 30 days, no questions asked.
Please contact us by email at (email) first, and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange shipping fees are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any return sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please check your spam or junk mail as it may also be there.
Q: What if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the "Contact Us" page.
Q: What if I still need help?
A: That's what we're here for. Please send us a message by going to the "Contact Us" page.
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: In which currency are your store prices listed?
A: Our store prices are listed in US dollars (USD).
Q: Do you have any physical stores or just an online shop?
A: We do not have any physical stores yet. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world.
* International orders are subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges might be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide information on the accepted methods of payment for duties, taxes, and other fees levied upon delivery.
Q: Do we need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship products from?
A: We ship from our warehouses in the United States, the United Kingdom, Singapore, or China. We work directly with reliable suppliers worldwide, allowing us to pass our savings directly to our customers and provide exceptional products at highly competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to be shipped?
A: It takes 2 to 3 business days for your product to be shipped.
Q: What is the estimated delivery time (ETA)?
A: Depending on your location, delivery can take between 7 and 30 days. Rest assured, we will send you your tracking number as soon as the product is shipped.
Q: How can I return and replace my item?
A: We firmly believe in the quality of our products. That's why we offer a risk-free 30-day money-back guarantee (excluding return shipping fees).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (your choice) within 30 days, no questions asked.
Please contact us by email at (email) first, and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange shipping fees are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any return sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please check your spam or junk mail as it may also be there.
Q: What if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the "Contact Us" page.
Q: What if I still need help?
A: That's what we're here for. Please send us a message by going to the "Contact Us" page.